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Privacy Policy

​Effective Date: 10 August 2026

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Introduction

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So Hypno is committed to protecting your privacy and handling your personal information securely, fairly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our hypnotherapy services.


We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

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 Who We Are ​​


So Hypno
Email: info@sohypno.co.uk
Telephone: +44 7803 047 472
Website: https://www.sohypno.co.uk
 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

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 Information We Collect 

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Depending on how you interact with So Hypno, we may collect the following information.


Contact Information

  • Name

  • Email address

  • Telephone number

  • Postal address (where applicable)


Appointment Information

  • Appointment history

  • Service booked

  • Booking preferences

  • Communications relating to appointments


Registration Information
Prior to your first appointment, you will be asked to complete a secure registration form which may include:

  • Date of birth

  • Emergency contact details

  • GP details (where appropriate)

  • Relevant medical history

  • Current medications

  • Lifestyle information

  • The reason you are seeking hypnotherapy


Clinical Information
During the course of therapy, we may create confidential clinical notes relating to:

  • Your presenting concerns

  • Session notes

  • Treatment plans

  • Progress throughout therapy

 

These records are kept confidential and are only used to provide appropriate care.


Payment Information
Payments are securely processed by Stripe.
So Hypno does not store or have access to your full debit or credit card details.


Website Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

 

This information may be collected through cookies and website analytics.

 

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 How We Collect Information 

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We collect information when you:

  • Visit our website

  • Complete a contact form

  • Book an appointment

  • Complete registration forms

  • Electronically sign consent forms

  • Attend therapy sessions

  • Contact us by email or telephone

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 How We Use Your Information 

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Your personal information is used to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Deliver hypnotherapy services

  • Maintain confidential clinical records

  • Process payments

  • Send appointment confirmations and reminders

  • Send registration and consent documentation

  • Meet legal, regulatory and insurance obligations

  • Improve our website and services

 

We will only use your personal information where we have a lawful basis for doing so.

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 Lawful Bases for Processing 

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Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Performance of a contract

  • Legitimate interests

  • Legal obligation

  • Consent (where required)

 

Where special category health information is processed, this is done in accordance with Article 9 of the UK GDPR and Schedule 1 of the Data Protection Act 2018.

 

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 Online Bookings 

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Appointments may be booked online through our secure booking system, powered by WriteUpp.


When you make an online booking, we collect the information necessary to:

  • Confirm your appointment

  • Manage your booking

  • Send appointment communications

  • Maintain your client record

 

For initial appointments, you will receive access to complete your registration form and electronically sign your consent form before your appointment.

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 Payments 

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Payments for initial hypnotherapy sessions and follow-up appointments are securely processed by Stripe.


Payment information is encrypted and processed directly by Stripe. So Hypno does not receive or store your full payment card details.

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 Clinical Records 

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Your registration forms, consent forms, appointment history and clinical notes are securely stored within WriteUpp.
 

Access is restricted to authorised personnel only, and appropriate technical and organisational security measures are in place to protect your information.
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 Sharing Your Information 

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We will never sell your personal information.


We only share your information where necessary to provide our services, operate our business or where required by law.
 

This may include:

  • WriteUpp (practice management, appointment scheduling and clinical records)

  • Stripe (secure payment processing)

  • Website hosting providers

  • IT service providers

  • Professional advisers where legally required

  • Regulatory or law enforcement authorities where required by law

 

Where third parties process information on our behalf, they are required to protect your information and comply with applicable data protection legislation.

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 Data Retention 

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We only retain personal information for as long as necessary.


Clinical records are generally retained for a minimum of seven years following your final appointment, or longer where required by professional, legal or insurance obligations.


Financial records are retained in accordance with HMRC requirements.


Once information is no longer required, it is securely deleted or destroyed.

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 Data Security 

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We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure


These measures include secure software systems, password protection and encrypted data transmission where appropriate.

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 Your Rights 

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Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Request restriction of processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent


Please note that some of these rights may be limited where we are legally required to retain clinical records.​​

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 Cookies 

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Our website may use cookies to improve your browsing experience and help us understand how visitors use the website.


You can manage your cookie preferences through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.

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 Third-Party Websites 

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Our website may contain links to third-party websites.


We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies before providing personal information

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 Changes to This Privacy Policy 

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We may update this Privacy Policy from time to time.


Any changes will be published on this page together with the updated effective date

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 Contact 

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So Hypno
Email: info@sohypno.co.uk
Telephone: +44 7803 047 472
Website: https://www.sohypno.co.uk

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